PRIVACY POLICY

Cassa Vida Pty Ltd
Last Updated: 25 June 2026
Version: 2.0

1. Introduction

Cassa Vida Pty Ltd ("Cassa Vida", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase our products, contact us or otherwise interact with us.

This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or providing your personal information to us, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy.

2. What Personal Information We Collect

The personal information we collect may include:

  • Your name;

  • Postal and delivery addresses;

  • Email address;

  • Telephone number;

  • Billing information;

  • Purchase and order history;

  • Customer account information;

  • Communications and enquiries you send to us;

  • Marketing preferences;

  • Information you provide when participating in promotions, competitions or surveys;

  • Device information, including browser type and operating system;

  • IP address and website usage information;

  • Cookie identifiers and analytics information; and

  • Any other information you voluntarily provide to us.

3. How We Collect Personal Information

We may collect personal information:

  • When you create an account;

  • When you place an order;

  • When you subscribe to our newsletter;

  • When you contact us by email, telephone or through our website;

  • When you participate in promotions, competitions or surveys;

  • When you interact with our social media pages;

  • Through cookies and similar technologies; and

  • Through your use of our website and online services.

We generally collect personal information directly from you. In some circumstances, we may receive information from third parties such as payment providers, delivery partners, marketing providers and social media platforms.

4. Why We Collect and Use Personal Information

We collect and use personal information to:

  • Process and fulfil orders;

  • Deliver products and services;

  • Verify transactions and prevent fraud;

  • Communicate with you regarding orders, enquiries and customer support;

  • Provide account management services;

  • Improve our products, website and customer experience;

  • Conduct analytics and understand website usage;

  • Administer promotions and competitions;

  • Send marketing communications where you have consented or where otherwise permitted by law;

  • Comply with legal and regulatory obligations; and

  • Protect our legal rights and legitimate business interests.

5. Marketing Communications

If you subscribe to receive marketing communications from us, we may send you information about our products, promotions, events and special offers.

You may opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in our emails; or

  • Contacting us using the details below.

Opting out of marketing communications will not affect transactional communications relating to your orders or account.

6. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Operate and secure the website;

  • Remember your preferences;

  • Analyse website traffic and performance;

  • Improve website functionality and user experience; and

  • Measure the effectiveness of our marketing activities.

We may use analytics services, including Google Analytics, which collect information such as:

  • Pages viewed;

  • Time spent on pages;

  • Device information;

  • Browser type;

  • Approximate geographic location; and

  • Referring websites.

This information is generally used in aggregated or de-identified form where reasonably practicable.

You may adjust your browser settings to refuse cookies. However, some website functionality may not operate properly if cookies are disabled.

7. Disclosure of Personal Information

We do not sell your personal information.

We may disclose your personal information to third parties where reasonably necessary to operate our business, including:

  • Payment processors and financial institutions;

  • Delivery and logistics providers;

  • Website hosting providers;

  • Technology service providers;

  • Email and marketing service providers;

  • Analytics providers;

  • Professional advisers, including accountants and lawyers;

  • Regulatory authorities, government agencies or law enforcement bodies where required by law; and

  • Any other third parties where you have consented to the disclosure.

We take reasonable steps to ensure that third parties who receive personal information handle it appropriately and in accordance with applicable privacy laws.

8. Overseas Disclosure of Personal Information

Some of our service providers may store or process personal information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles or are otherwise subject to substantially similar privacy obligations.

9. Security of Personal Information

We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

While we take reasonable steps to protect personal information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or from our website.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our products and services;

  • Maintain business records;

  • Comply with legal, taxation and regulatory obligations;

  • Resolve disputes; and

  • Enforce our agreements and policies.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

11. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe information is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

We may require verification of your identity before processing your request and may refuse access where permitted by law.

12. Data Breach Notification

If we become aware of an eligible data breach involving your personal information, we will respond in accordance with our obligations under the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

13. Children's Privacy

Our website and products are not directed to children under 18 years of age.

We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

14. Privacy Complaints

If you have a question or complaint regarding how we handle your personal information, please contact us in writing.

Please provide sufficient details so we can investigate your concerns.

We aim to acknowledge complaints promptly and respond within 30 days where reasonably practicable.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Telephone: 1300 363 992

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements or technology.

Any updated version will be published on our website and will become effective upon publication.

16. Contact Us

If you have any questions about this Privacy Policy or wish to access, correct or complain about our handling of personal information, please contact us:

Cassa Vida Pty Ltd
Email: support@cassavida.com.au
Telephone: +61 2 96154445
Website: www.cassavida.com.au