Cassa Vida – Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the Cassa Vida website and the purchase of products from Cassa Vida Home Pty Ltd ("Cassa Vida", "we", "us" or "our").

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or purchase products from us.

2. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights or remedies that you may have under the Australian Consumer Law or any other applicable legislation that cannot be excluded, restricted or modified by agreement.

Where our goods come with consumer guarantees under the Australian Consumer Law, you are entitled to remedies including repair, replacement or refund for major failures and compensation for any other reasonably foreseeable loss or damage.

3. Orders

By placing an order, you are making an offer to purchase products from Cassa Vida.

We reserve the right to accept or reject any order for any reason, including where:

  • products are unavailable;

  • there is an error in pricing or product information;

  • payment cannot be authorised;

  • we reasonably suspect fraudulent or unlawful activity.

An order confirmation email acknowledges receipt of your order only and does not constitute acceptance of your order.

A contract for sale is formed only when we dispatch the products to you.

If we reject your order after payment has been processed, we will provide a refund of the amount paid.

4. Pricing and Payment

All prices displayed on our website are in Australian dollars (AUD) and include GST unless otherwise stated.

We reserve the right to change prices at any time prior to accepting an order.

Payment must be received in full before products are dispatched.

We use secure third-party payment providers to process transactions. While we take reasonable precautions to protect your information, we are not responsible for the security practices of third-party payment providers.

5. Product Information

We make reasonable efforts to ensure product descriptions, dimensions, colours and images are accurate.

However, due to variations in screens, lighting, manufacturing processes and natural materials, actual products may vary slightly from images and descriptions on our website.

Minor variations do not constitute defects.

6. Delivery

Delivery dates and timeframes are estimates only and are not guaranteed.

We are not liable for delays caused by events beyond our reasonable control, including courier delays, supplier shortages, weather events, industrial action, port disruptions or other unforeseen circumstances.

You are responsible for ensuring that:

  • the delivery address is correct;

  • safe and reasonable access is available;

  • someone is available to accept delivery where required.

Additional delivery charges may apply if redelivery, storage or special access arrangements are required.

7. Risk and Title

Ownership of products passes to you once payment has been received in full and the products have been delivered.

Risk in the products passes to you upon delivery to the delivery address nominated by you or collection by you or your authorised representative.

Nothing in this clause affects your rights under the Australian Consumer Law.

8. Returns and Refunds

Our Returns and Refund Policy forms part of these Terms and should be read together with them.

Nothing in our Returns and Refund Policy limits or excludes any rights available to consumers under the Australian Consumer Law.

9. Warranties

Certain products may be supplied with manufacturer warranties.

Any manufacturer warranty is provided in addition to your rights under the Australian Consumer Law.

Information regarding applicable warranties and warranty claims procedures is available upon request.

10. Website Accounts

You are responsible for maintaining the confidentiality of your account information and password.

You agree to notify us immediately of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that:

  • breach these Terms;

  • engage in fraudulent or unlawful activity;

  • interfere with the operation of our website.

11. Intellectual Property

All content on this website, including text, graphics, logos, photographs, product descriptions, designs and software, is owned by or licensed to Cassa Vida and is protected by intellectual property laws.

You may not reproduce, distribute, modify, publish or exploit any content without our prior written consent.

12. Acceptable Use

You must not:

  • use our website for unlawful purposes;

  • interfere with website functionality or security;

  • introduce malicious software or code;

  • attempt to gain unauthorised access to our systems;

  • use our website in a manner that could damage our reputation or operations.

13. Limitation of Liability

To the maximum extent permitted by law, Cassa Vida excludes liability for any indirect, incidental, special or consequential loss, including loss of profits, revenue, business opportunities or goodwill arising from the use of our website or products.

Where liability cannot be excluded, our liability is limited to the extent permitted by law and, where applicable, may be limited to:

  • replacing the goods;

  • repairing the goods;

  • paying the cost of replacing or repairing the goods.

Nothing in these Terms excludes any liability that cannot lawfully be excluded under the Australian Consumer Law.

14. Force Majeure

We are not responsible for any delay or failure to perform our obligations under these Terms where the delay or failure results from circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, labour disputes, supply chain interruptions, cyber incidents or transportation disruptions.

15. Privacy and Marketing Communications

Your personal information is handled in accordance with our Privacy Policy.

By creating an account or placing an order, you consent to receiving communications necessary to administer your order and account.

You may also choose to receive marketing communications from us. You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails or by contacting us.

16. Website Availability

We may update, suspend, withdraw or modify any part of our website at any time without notice.

We do not guarantee uninterrupted or error-free access to the website.

17. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts.