Is Cassa Vida Legit? Delivery, Warranty, Returns and Real Reviews Explained

Ordering a dining table or a sofa from an online furniture store requires some amount of faith. If you've found something you like and are asking yourself, "Is Cassa Vida legit?", then you've come up with a very good idea. Here on this page, you will find all the basic information about who we are, our delivery policy, our warranty information, our return policy, and even independent reviews of us. 

The short answer 

Yes. Cassa Vida is an Australian company, operating under the name of Cassa Vida Home Pty Ltd, ABN 69 650 850 034. We are proudly Australian, with an office in Blacktown, NSW, selling our home, office and commercial furniture online all throughout Australia.

We are strictly online. There is no physical store because that is how we make great design affordable to you. And that is why you are entitled to know before you pay.

How to check if any online furniture store is legit 

But that’s just what we say. Here are the tests that you should conduct on any e-commerce website, including ours.

When an online furniture store does not meet two or three of the criteria above, move on. This is because scam websites usually do not have an ABN, just a contact page, unrealistic prices, and push you to pay via bank transfer.

Who is behind Cassa Vida 

Cassa Vida Home Pty Ltd is a privately owned retail company in Australia. We have our offices located in Western Sydney, and we deliver all over the country. We offer furniture products for your living rooms, bedrooms, dining areas, outdoors and offices, as well as other commercial furniture products. You can find our exclusive CV House Range as well as other brands such as Buro Seating and Nardi.

Read more on our About page. 

How Cassa Vida delivery works 

We deliver throughout Australia via our transport partners. The cost varies based on your location and the dimensions and weight of your order. It is displayed during checkout before payment. Our Delivery Policy contains all the details.

Delivery times 

The Cassa Vida shipment normally takes 5 to 15 business days to metro cities. It can take more time for regional and rural areas. They are approximations and not promises because there might be delays due to weather conditions or other reasons. 

Orders which are pre-ordered will only be shipped on the date of the next shipment. Custom-made products will take more time to make, and orders cannot be cancelled once the manufacturing process begins.

What standard delivery includes? 

Standard Delivery is an unassisted ground floor delivery. Your item(s) are delivered to the ground floor of your destination. It does not involve assisting you with bringing your order upstairs, putting your item(s) inside a room, assembling and unpacking the item(s). 

Premium Delivery could include any of the above. We will give you a quotation depending on your destination. You can contact our team to ask about it. 

Measure your doorways, passages, stairways and lifts before ordering. Inform us of stairs, difficult access, private gates or building regulations. In case delivery cannot be effected due to access problems that we were not aware of or the absence of a resident at home, redelivery and storage charges may apply.

Cassa Vida warranty 

All products have a minimum warranty from the manufacturer or supplier of at least 12 months. In case the product requires service from the manufacturer, it will be stated on the product page. We urge you to reach out to the manufacturer first, but we are here to help should they be unable to do so.

In addition to the warranty period, your rights under the Australian Consumer Law also apply. The furniture is expected to be of fine quality and meet the description. You are entitled to either a refund or a replacement for any major faults. Minor issues entitle you to a repair or replacement. See our Returns and Refund Policy for the full terms. 

Returns and refunds

Change of mind returns

Returns are possible within 30 days from the date of delivery. Items must be unused, unassembled, and in their original packing with all parts included. We will review your request before receiving any returns. 

The following items cannot be returned due to a change of mind:

• Items sold as clearance, final sale, and discontinued

• Made to order or custom-made items

• Commercial furniture

• Floor rugs and lighting

• Products which are labelled as non-returnable on their product pages

• Assembled, installed, or used products

The return shipping cost will be carried by you, and the original shipping charge is not refundable.for more read our returns policy

Damaged, faulty or missing parts 

Check your order as soon as you receive it. In the case that it has been damaged, defective, wrong, or not complete, send us an email within 5 days from the time of delivery. Make sure to include your order number, a brief description, and photos of the item and packaging. 

Hold on to both until your report has been investigated. Based on the situation, we will send you either a replacement, repair, spare parts, store credit, or a refund. However, reporting this early does not take away your rights under the Australian Consumer Law.

How long do refunds take? 

Following the receipt and examination of your refund request, any approved refunds should normally be issued back into your original form of payment within five business days. There could be an additional delay on the part of your bank. More information can be found in our Returns and Refund Policy.

Cassa Vida reviews

Our clients have told us everything we need to know about the service we provide. Check out what our clients have been saying on Trustpilot and Product Review. You will be able to see that people from all around Australia have expressed satisfaction with furniture that has exceeded all of their expectations in terms of quality and value.

Since the reviews are posted independently, we value every word written by our satisfied clients and potential customers. All the information we get helps us to understand our weak sides and improve them. We try to make the delivery process as smooth as possible, pack everything with care and always have a customer service representative at your disposal.

Thank you very much for taking the time to give us feedback. We cannot wait to help you decorate your home.

Five things to do before you order 

1. Measure your space and all entryways, from the truck to the room.

2. Refer to the product page to confirm if the item is eligible for returns, preorders, or pickup.

3. Select for premium delivery if you require it to be taken upstairs or into the room.

4. Inspect everything upon receipt, document damages and notify us within 5 days.

5. Keep your order confirmation for warranty issues.

Frequently asked questions 

Is Cassa Vida a legitimate furniture store?
Yes. Cassa Vida Home Pty Ltd is an officially registered business in Australia, with the following ABN number: 69 650 850 034.

Where is Cassa Vida based?
Our office is located in Blacktown, which is part of Western Sydney, NSW. We are owned by Australians and supply Australia-wide. We are internet-based only. See our Contact Us page for details. 

How long does delivery take?
Normally takes 5 to 15 business days from the date of despatch for metro locations. Longer delivery time for regional locations, preorder products, and custom orders. Read our full Delivery Policy. 

What is the returns policy?
Eligible products may be returned within 30 days of delivery only if they have not been used, unassembled and in their original packaging. The cost of return shipping, along with a $25 administration fee, will be faced. Clearance items, made to order, commercial furniture, rugs, and lighting cannot be returned for a change of mind. Read the full Returns and Refund Policy. 

What warranty do Cassa Vida products have?
Most products have warranties from their manufacturers of at least one year, apart from your rights under the Australian Consumer Law.

Where can I read Cassa Vida reviews?
On Google and Trustpilot.

Is Casa Vida furniture the same as Cassa Vida?
Yes, if you're trying to find the Australian online furniture store at cassavida.com.au. A lot of people think that the right spelling is "Casa Vida", but we have an extra 's' in our name.

Does Cassa Vida price match?
Occasionally. Please send us a screenshot of the same item at its full price with a competing retailer in Australia. We do not match sales or clearance prices or shipping. See our Help and FAQ.