Help & FAQ's

Products

We are an online only business therefore we do not have showrooms.

Products are typically guaranteed by suppliers with a warranty of at least 12 months, otherwise we provide its own guarantee. Please keep receipt of your purchase for warranty claims.

We look forward to hearing feedback about our products. After the delivery of your purchase you will also receive an email asking you to review the item that you just bought. Additionally, please feel free to send us feedback by contact us.

Although we try to have a stock level that will keep up with expected demand, certain item(s) that are highly popular can exceptionally run out of stock. If you would like to be notified once an item is back in stock, please go to the corresponding product page and sign up with your email address. Please note that we are not able to indicate an estimated date for the product to be back in stock. With some items you will also be given the option to “preorder”. This means you pay for the item and you are first inline for when the next shipment arrives.

As an online only retailer, we do not have a showroom to display our products. For safety reasons, we only allow customers in our warehouse to pick up their products.

Price matching against our competitors is decided on a case by case basis. Simply send us a screenshot of the competitor’s advertised price for the identical product. Once we receive this screenshot we can let you know whether a price match can be authorised.
Please be aware of the following guidelines:

  • The product must be at full price on the competitor’s website
  • We do not match promotional offers or items on sale or clearance
  • The product must be in stock and available for purchase on the competitor website
  • We do not match discount deal online retailers
  • We do not match shipping costs
  • We do not match advertising errors
  • We do not match prices from overseas competitor’s websites

Prices on our website are subject to change at any time. We do not offer a price match on items that have gone on sale after your purchase has been made. If your order was made on the same day of a price change, we will offer a store credit for the difference in price.

Unfortunately we cannot honour a sale or promotional price if an offer has finished. If you wish to keep up to date with our current sales and promotions, please sign up to our newsletter.

Yes, all prices include GST.

All pricing is in Australian dollars.
 

Ordering

Once a pre-order has been placed and paid in full you will receive an email with your order details. We will contact you once the order is ready to be shipped. Please note sometimes Pre-orders shipments ETA may attract delay due to custom and other reasons.
If during that time you are unsure of dates, times or require further information you can always send an email to support@cassavida.com.au

Please note that Made To Order items are not eligible for our change mind return.
Cancellations after production starts may incur charges.

Shipping

Emails & Newsletters

Just sign up here and in return you will receive $25 off your next $250+ purchase.
Terms and Conditions:
Upon successful signup to our newsletter, a $25 coupon code will be emailed to your email address. To redeem the coupon code a minimum spend of $250 or more is required. Offer excludes sale items and cannot be combined with any other coupons.

If you wish to unsubscribe from the newsletter, you have 2 different options to do so:
1) Newsletter footer
2) Contact us
If you cannot find any newsletter in your email inbox, you can contact our Customer Care Team at support@cassavida.com.au and they will unsubscribe you from the newsletter.

Would you like $25 OFF* your first order ?

Enter your email and we will send you a coupon code..

*Requires a $250 minimum spend. Code valid for 48 hours

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