TERMS & CONDITIONS

Thanks for using our products and services. The Services are provided by Cassa Vida Home Pty Ltd trading as cassavida.com.au online. We operate on the Internet portal www.cassavida.com.au, an online shopping – community ( “cassavida.com.au” ). References to “we”, “our” and “us” are references to Cassa Vida or cassavida.com.au.

Use of the Site

You may use the site only in accordance with and subject to these Terms & Conditions and the Site’s Privacy Policy. Once you complete and submit your registration you have opted-in to receive email communication from us, You can unsubscribe at any time with a click on the link provided in every LivingStyle email newsletter footer. You may not use the Site for any purpose that is unlawful or prohibited by these Terms & Conditions, or to solicit the performance of any illegal activity or other activity which infringes the rights of Cassa Vida or others. Notwithstanding any other rights or restrictions in these Terms & Conditions, you may not use this Site to:

Transmit via or through the Site any information, data, text, images, files, links, or software except in connection with your authorized use of this Site or otherwise in response to specific requests for information by us.
Obtain unauthorized access to any computer system, including without limitation access to any API that may be provided by Cassa Vida in a manner not authorized by Cassa Vida.
Impersonate any other person including but not limited to, a registered user of this Site or an employee of Cassa Vida Home Pty Ltd.
Invade the privacy or violate any personal or proprietary right, including intellectual property rights, of any person or entity.
Misrepresent the identity of a user or use a false e-mail address.
Tamper with or obtain access to this Site or any component of this Site.
Conduct fraudulent activities.
Collect or harvest information regarding other users of the Site for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial email.
Abuse the “Invite a Friend” benefit in any way, including, but not limited to, inviting yourself multiple times under different aliases and/or different email addresses.
Abuse special discounts, awards or incentives offered by Cassa Vida. Unless otherwise specified, only one offer is valid per person, maximum two per household.

By using this site, placing an order through our online store (at https://cassavida.com.au/ ), you are accepting these Terms & Conditions. Please read these Terms & Conditions before using the site or placing an order.

Our Proprietary Rights

We are the owners or licensees of the intellectual property in the content on our web site including (but not limited to) text, graphics, logos, trademarks, design, icons, the arrangement of any of the foregoing, sound recordings, video and all software relating to our website. You are not permitted to copy, publish or use any of the content in any way, whether personal or commercial, without our prior written permission.

Use of Our Services

Our Products

The products for sale on our web site are intended solely for purchase by members for their personal use unless otherwise specified. We may restrict orders to normal household quantities.

We endeavour to ensure that all the products on our web site are accurately described, and we rely on information provided by our suppliers. Unfortunately, on some occasions it is possible that our web site will contain errors and we reserve the right to correct any errors or inaccuracies at any time. You should also be aware that colours may appear slightly differently on different displays and screens.

We aim to update our website regularly, and may change content at any time. We will use reasonable endeavours to ensure our website contains accurate information and content, however, we reserve the right to update our website as soon as an inaccuracy or error is brought to our attention.

On rare occasions our suppliers find themselves unable to deliver products to us, or the products delivered are not of sufficient quality or workmanship. We reserve the right to withdraw any products from our website at any time and/or remove or edit any materials or content on our website. Whilst we will make our best efforts to process all orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an order confirmation, which we reserve the right to do at any time, at our sole discretion. We will not be liable to you or any other third party by reason of our withdrawing any product from our website, whether it has been sold or not, removing or editing any materials or contents on our website, or for refusing to process or accept an order after we have sent you the order confirmation.

Your order

After you have placed your order and we have processed your payment we will provide you with an order confirmation by email. This email does not guarantee that the product(s) you have ordered is/are available. It represents confirmation that we have received your order. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email letting you know that your product(s) has/have been dispatched. Once this email has been sent and the goods have been handed over to the designated carrier, the contract between you and us is complete. The sale contract is therefore concluded in New South Wales, Australia.

If delivery of an order will result in unacceptably high freight charges to Cassa Vida, we reserve the right to contact you to request further shipping fees or to cancel an order prior to dispatch. If we cancel your order in these circumstances we will issue a full refund to you.

In the unlikely event that a product is unavailable, we will contact you by email as soon as possible to let you know. You may choose to have a credit to your account or a refund to the value of the unavailable product.

We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, where we suspect fraudulent activity, or where you do not meet the eligibility criteria set out, or otherwise contemplated, within these Terms and Conditions or our website. We reserve the right to refuse to process or refuse service to anyone at any time at our sole discretion.

Prices, payment and GST

All prices displayed on our web site are in Australian dollars and include GST and all payments are processed in Australian dollars. We accept payment by Visa, MasterCard, American Express and PayPal.

Prices are subject to change effective immediately upon posting to our website or other form of notification.

Payment Security

We use industry standard encryption to keep your personal information secure throughout the payment process. We do not permanently store your credit card or bank information. We will not be liable for any damages or losses (whether direct or indirect) caused if a member’s card is used fraudulently.

In an effort to prevent fraudulent use of credit cards or other payment options, we will undertake reasonable efforts to validate the legitimacy of the order and payment method. This process may include requesting proof of identity and a formal check on. However, we do not guarantee that we can prevent the fraudulent use of such information by unauthorised third parties. In instances of high value orders being placed and/or where we suspect your card may be at risk of fraudulent use, we will follow internal company procedures to verify order payment. Orders undertaking a formal check will be placed on hold until we have received confirmation this transaction is legitimate. Where we cannot reasonably rule out fraudulent card use prior to processing your order, we may decide to cancel the order (notifying you via email).

Delivery

Delivery costs and times vary for different products and are calculated based on size, weight and destination. Each product listing will include the estimated delivery time for that product. The delivery price for each product are displayed on product information page as well as during the check out process, prior to payment and order confirmation.

Changes made to delivery address or delivery time after placing an order may incur additional charges, which we reserve the right to request to add to your original delivery charge. Delivery estimates calculated at checkout are based on delivery to the front door of a ground floor. Approval for requests to have items delivered past this point must be requested prior to an order being placed. This is a request and cannot be guaranteed. The request is based on courier availability and payment of this service.

Cassa Vida endeavours to ship the order within the specified lead time after receiving full order payment. We will send you an email to let you know when your item has been dispatched by us.

We deliver most products Australia-wide. In some cases, we will only be able to deliver products in certain (metropolitan) areas. This information will be shown on the product listing. We are not able to accept orders for international delivery at this time.

We will have your purchase delivered using various carriers. We cannot accept PO Box address and we will contact you later to obtain street delivery address. A courier may leave a card if no-one is at the address to sign for the delivery, and you will need to contact the courier company to arrange for re-delivery.

We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard courier and delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.

You agree to pay any shipping and handling charges presented to you at the time you make a purchase.

Delivery is to a ground floor, if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door.

For larger high value items, we may be able to offer alternate delivery service, however this is not available for all items and all areas. Our customer care team can confirm if this is available to your order and area, applicable fees and charges will apply for this service.

Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.

Delivery Failure

Redelivery Fee

A redelivery fee may occur if the customer is not at home when delivery is attempted.

For most furniture deliveries, we or our courier will contact the customer prior to delivery. If the customer confirms a delivery time but is then not at home to accept delivery at the arranged time, we will be charged a redelivery fee and in turn we will have to pass on that charge to the customer. (If the delivery was a “free shipping” delivery, we will pass on the original “redelivery bill” which is usually 75% of the original freight charge.) It is important that the customer arranges a delivery time when they are sure to be at home to avoid any redelivery fees.

Applicable Law

This site is created and controlled by cassavida.com.au. Your use of this site is governed by, construed and enforced in accordance with the laws of New South Wales Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of New South Wales, Australia. This site may be accessed throughout Australia and overseas. cassavida.com.au makes no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.